Support
How can we help?
We read every message. The fastest way to reach a person is email — we usually reply within a couple of days.
Email us
Questions, bug reports, account help, privacy requests — anything. If it helps, include your device, your iOS version, and what you were doing when something went wrong.
Common questions
Managing or canceling your subscription
Shadow’s subscription is billed through your Apple account, so it’s managed there — not inside the app. On your iPhone or iPad, open Settings → your name → Subscriptions, choose Shadow, and you can change plans or cancel. Canceling stops the next renewal; you keep access until the end of the period you’ve paid for.
Free trial
If you started a free trial and don’t want to be charged, cancel at least 24 hours before the trial ends, in Settings → your name → Subscriptions. Any unused portion of a free trial is forfeited when a subscription is purchased.
Restoring a purchase
New phone, or reinstalled the app? Open Shadow’s settings and choose Restore Purchases to bring back an active subscription on the same Apple ID.
Refunds
All purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Exporting your writing
Your writing is yours. In the app, go to Settings → Export to download an archive of your entries, reflections, and what your guide remembers.
Deleting entries or your account
You can delete an individual entry by long-pressing it. To delete your account and personal data, use the account deletion option in Settings, or email us at agent@shado.co and we’ll take care of it. Deleted accounts are soft-deleted and then hard-purged after 30 days.
Privacy & data requests
To access, correct, export, or delete your personal information, email agent@shado.co. See our Privacy Policy for the full picture of what we collect and how it’s handled.
Shadow is not therapy, and it’s not a crisis service. It’s a tool for reflection and self-inquiry — it doesn’t diagnose, prescribe, or give advice. If you’re going through something heavy, please reach out to someone who can help.
In the U.S., call or text 988 (Suicide & Crisis Lifeline). Also: Trans Lifeline 877-565-8860, SAMHSA National Helpline 1-800-662-4357. Outside the U.S., find a line near you at findahelpline.com. If you’re in immediate danger, call your local emergency number.
Legal
Read our Privacy Policy and Terms of Service.