Legal

Terms of Service

Effective Date: June 14, 2026

These Terms of Service (“Terms”) govern your access to and use of Shadow (the “App,” “Service,” “Shadow,” “we,” “us,” or “our”), operated by [Legal entity — to be finalized], located at [Business address — to be finalized].

By downloading, accessing, subscribing to, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Shadow Is

Shadow is a wellness and self-reflection journaling app. The Service may allow you to write journal entries, track moods or emotional patterns, receive AI-generated reflections, review recurring themes, and engage with prompts intended to support personal insight.

Shadow is designed for general wellness, journaling, and self-reflection only.

2. Shadow Is Not Therapy, Medical Care, or Crisis Support

The Service does not provide:

• medical advice;
• mental health diagnosis;
• psychiatric advice;
• therapy;
• counseling;
• treatment plans;
• clinical assessment;
• medication guidance;
• crisis intervention;
• emergency response;
• or any professional health care service.

AI-generated content may be inaccurate, incomplete, inappropriate, or not applicable to your situation. You should not rely on Shadow as a substitute for professional advice, diagnosis, treatment, therapy, or emergency care.

Always seek the advice of a qualified professional for questions about your health, mental health, safety, relationships, medical conditions, or treatment options.

3. Crisis and Emergency Situations

Shadow is not designed for emergencies or crisis situations.

If you are in immediate danger, may harm yourself or someone else, or believe someone else may be in danger, call emergency services immediately.

In the United States, call or text 988 to reach the Suicide & Crisis Lifeline. You may also contact local emergency services, a trusted person, a licensed professional, or other crisis support resources available in your country.

Shadow may display crisis resources when certain words, phrases, or patterns are detected. These resources are provided for convenience only. Shadow does not monitor users in real time, does not guarantee detection of crisis situations, and does not provide emergency intervention.

You agree that you will not rely on Shadow for crisis support, emergency support, or safety monitoring.

4. AI-Generated Content

Shadow may use artificial intelligence systems to generate reflections, prompts, summaries, or other responses based on your inputs.

You understand and agree that:

• AI output may be wrong, incomplete, biased, or unsuitable;
• AI output is generated by software, not a human professional;
• AI output is not medical, therapeutic, legal, financial, or professional advice;
• AI output should be used only as a starting point for self-reflection;
• you are responsible for evaluating and deciding whether to use any AI output.

We may modify, limit, suspend, or discontinue AI features at any time.

5. Eligibility

You must be at least 13 years old to use Shadow.

If you are under the age of majority in your jurisdiction, you may use the Service only with permission from a parent or legal guardian.

By using the Service, you represent that you meet these requirements.

Shadow is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

6. Your Account

You may need to create an account to use certain features. You agree to provide accurate information and keep your login credentials secure.

You are responsible for all activity under your account. Notify us at agent@shado.co if you believe your account has been compromised.

We may suspend or terminate accounts that violate these Terms or create risk for Shadow, users, or third parties.

7. Your Content

“User Content” means journal entries, prompts, messages, reflections, mood entries, notes, feedback, and any other content you submit to the Service.

You own your User Content.

By submitting User Content, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and use your User Content solely as needed to operate, provide, maintain, secure, and improve the Service, comply with law, and enforce these Terms.

We do not claim ownership over your journal entries.

8. Sensitive Content

You understand that journal entries may include sensitive personal information. You are responsible for deciding what information to enter into the Service.

Do not submit information you do not want processed by Shadow or its service providers.

You agree not to submit content that:

• violates any law;
• infringes someone else’s rights;
• contains threats or harassment;
• promotes self-harm, violence, abuse, or exploitation;
• contains instructions for illegal activity;
• contains another person’s private information without permission;
• attempts to manipulate, attack, or bypass the Service’s safety systems.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect information.

Please review the Privacy Policy carefully.

10. Subscriptions and Payments

Shadow may offer paid subscriptions, free trials, or in-app purchases through Apple’s App Store.

All purchases made through the App Store are processed by Apple, not Shadow. Apple’s payment terms, refund rules, and subscription management rules apply.

Subscriptions automatically renew unless canceled before the renewal date through your Apple account settings.

We do not control Apple’s billing, renewal, cancellation, or refund process. To manage or cancel your subscription, use your Apple ID subscription settings.

Prices may change from time to time. Any pricing changes will be handled according to Apple’s rules and applicable law.

11. Free Trials

If we offer a free trial, the trial terms will be shown at signup. Unless canceled before the trial ends, your subscription may automatically convert to a paid subscription.

You are responsible for canceling before the trial ends if you do not want to be charged.

12. Acceptable Use

You agree not to:

• reverse engineer, decompile, or attempt to extract source code from the Service;
• copy, modify, distribute, sell, lease, or sublicense the Service;
• use the Service to build a competing product;
• interfere with or disrupt the Service;
• attempt unauthorized access to systems or accounts;
• bypass rate limits, security controls, or safety systems;
• use automated scraping, crawling, or data extraction tools;
• upload malware or harmful code;
• use the Service for unlawful, harmful, abusive, or exploitative purposes.

13. Intellectual Property

The Service, including its design, software, branding, text, graphics, interfaces, features, and content other than User Content, is owned by us or our licensors and is protected by intellectual property laws.

You may not use our name, logo, branding, or other intellectual property without our written permission.

14. Feedback

If you provide ideas, suggestions, or feedback, you grant us the right to use them without restriction or compensation to you.

15. Third-Party Services

The Service may rely on third-party providers for hosting, authentication, AI processing, analytics, crash reporting, payments, notifications, or other functionality.

We are not responsible for third-party services, websites, policies, or practices.

16. Changes to the Service

We may update, modify, suspend, or discontinue any part of the Service at any time.

We are not liable for any modification, suspension, or discontinuation of the Service.

17. Termination

You may stop using the Service at any time.

We may suspend or terminate your access if you violate these Terms, create legal risk, misuse the Service, or if we discontinue the Service.

Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, dispute resolution, and governing law.

18. Disclaimers

The Service is provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and reliability.

We do not guarantee that:

• the Service will be uninterrupted, secure, or error-free;
• AI output will be accurate, safe, complete, or useful;
• crisis detection will identify every emergency;
• your data will never be lost;
• the Service will meet your expectations;
• any particular wellness outcome will occur.

19. Limitation of Liability

To the fullest extent permitted by law, [Legal entity — to be finalized], its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, emotional distress, personal injury, business interruption, or damages arising from reliance on AI-generated content.

To the fullest extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of:

• the amount you paid to use the Service in the 12 months before the claim; or
• $100.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

20. Indemnification

You agree to defend, indemnify, and hold harmless [Legal entity — to be finalized], its owners, officers, employees, contractors, affiliates, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:

• your use of the Service;
• your User Content;
• your violation of these Terms;
• your violation of law;
• your violation of another person’s rights.

21. Governing Law

These Terms are governed by the laws of the State of [State — to be finalized], without regard to conflict of law principles.

22. Dispute Resolution, Arbitration, and Class-Action Waiver

Please read this section carefully.

You and Shadow agree to first try to resolve disputes informally. Before filing a claim, you agree to contact us at agent@shado.co with a description of the dispute. We will try to resolve the issue informally within 30 days.

If we cannot resolve the dispute informally, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration, rather than in court, except that either party may bring an individual claim in small claims court if eligible.

The arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules. The arbitration will take place in [County, State — to be finalized], unless the parties agree otherwise or remote arbitration is permitted.

You and Shadow agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative action.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

If this class-action waiver is found unenforceable, the arbitration agreement may be unenforceable as to that claim.

23. Exceptions to Arbitration

Either party may seek injunctive or equitable relief in court for claims involving intellectual property, unauthorized access, security abuse, or misuse of the Service.

24. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted in the App or on our website with a new effective date.

If changes are material, we may provide additional notice. Your continued use of the Service after updated Terms become effective means you accept the updated Terms.

25. Contact

For questions about these Terms, contact: